If you have any questions which do not appear on this list,
please do not hesitate to contact
us directly.
- What
operating systems does FCS Express run on?
- What
is your refund policy?
- What
is a configuration file?
- What
is a countercode?
- What
is the difference between the demo, lite and professional versions?
- I
have saved my layout as a PowerPoint presentation. Can I edit the text
in the text boxes or on the plots?
- Why
are there access violations when I save and load files?
- Why
does the text on the right-most x-axis label cut off on my plot?
- How
does FCS Express implement software compensation?
-
How can I track a population in FCS Express?
- Why
do I get errors upon exiting FCS Express?
- My
computer which was running FCS Express had to be replaced. How do I
reinstall FCS Express on my new machine?
- Why does FCS
Express crash immediately upon starting up?
- Where
is the configuration information for FCS Express stored?
- How
can I set up FCS Express to read data saved by an Abbott CellDyne
Sapphire?
- How can
I set up FCS Express to read data saved by an Accuri C6?
- What
are the Resolution Options on the General Category of the plot
formatting screen?
- Why
do my dot plots appear sparse and/or blocky?
- Why does the
compensation on my Coulter FC 500 data seem incorrect?
- Why
won't FCS Express recognize the dongle after I've inserted it in the
USB port?
- Why
does my Windows 7 computer crash after installing the dongle drivers?
- Why do I get a
connection error when I try to use DDS or Publishing?
- How much memory
(RAM) can FCS Express use?
- How
can I best display my FCS 3.0 data acquired in BD FACSDiva?
- What
is Biexponential and Hyperlog?
- What
is the
best way to display my FCS 3.0 data acquired in BD FACSDiva
on a 4 decade log scale?
-
Why do I get the message that a data file exported from a Diva
experiment is invalid?
- Why is my
Geometric
Mean Always Zero?
Why do I get a connection error when I try to use DDS or Publishing?
If you cannot connect to the DDS service or Publishing service using FCS Express,
it may be because your computer is using a proxy server to connect to the internet,
and that proxy server may be blocking the communication between FCS Express and our web site.
If that is the case, please
right-click on this link,
and select Save Target As (in Internet Explorer), or
Save Link As (in Firefox). When you see the Save As dialog,
navigate to the folder where the FCS Express is installed - by default, this folder is
C:\Program Files\De Novo Software\FCS Express V3 - and save the file. Note that if you do not have
administrative privileges on your computer, you may need to ask your IT staff
to save the file.
Then, close FCS Express and run it again. You should now be able to connect
to the services.
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