If you have any questions which do not appear on this list,
please do not hesitate to contact
us directly.
- What
operating systems does FCS Express run on?
- What
is your refund policy?
- What
is a configuration file?
- What
is a countercode?
- What
is the difference between the demo, lite and professional versions?
- I
have saved my layout as a PowerPoint presentation. Can I edit the text
in the text boxes or on the plots?
- Why
are there access violations when I save and load files?
- Why
does the text on the right-most x-axis label cut off on my plot?
- How
does FCS Express implement software compensation?
-
How can I track a population in FCS Express?
- Why
do I get errors upon exiting FCS Express?
- My
computer which was running FCS Express had to be replaced. How do I
reinstall FCS Express on my new machine?
- Why does FCS
Express crash immediately upon starting up?
- Where
is the configuration information for FCS Express stored?
- How
can I set up FCS Express to read data saved by an Abbott CellDyne
Sapphire?
- How can
I set up FCS Express to read data saved by an Accuri C6?
- What
are the Resolution Options on the General Category of the plot
formatting screen?
- Why
do my dot plots appear sparse and/or blocky?
- Why does the
compensation on my Coulter FC 500 data seem incorrect?
- Why
won't FCS Express recognize the dongle after I've inserted it in the
USB port?
- Why
does my Windows 7 computer crash after installing the dongle drivers?
- Why do I get a
connection error when I try to use DDS or Publishing?
- How much memory
(RAM) can FCS Express use?
- How
can I best display my FCS 3.0 data acquired in BD FACSDiva?
- What
is Biexponential and Hyperlog?
- What
is the
best way to display my FCS 3.0 data acquired in BD FACSDiva
on a 4 decade log scale?
-
Why do I get the message that a data file exported from a Diva
experiment is invalid?
- Why is my
Geometric
Mean Always Zero?
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| 12. Why do I get errors upon exiting FCS Express?
Errors received upon exiting FCS Express usually is an indication that you do not have enough virtual memory. When Windows™ runs out of RAM, it reverts to its virtual memory. The following instructions will show you how to increase your virtual memory settings:
- From the Windows™ start menu, click on the Control Panel.
- Double-click on the System icon.
- If you are running Windows™ XP, click on the Advanced tab. Under the Performance section, click on Settings.
- In the Performance Options window, click on Advanced.
- In the Virtual Memory section, click on Change.
- Increase the Maximum size by at least 150 MB. Then click Set.
- Click OK to close this window. Click OK on the Performance Options screen to complete the task.
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| 13. My computer running FCS Express had to be replaced. How do I reinstall FCS Express on my new machine?
Here are the steps to follow to reinstall FCS Express on a new machine:
- You will have to install FCS Express again, by downloading it from the website. To download the software again, click here.
- You will be prompted to save the file. Save it to your desktop.
- The file is named FCSExpressV3Full.exe. Double-click on the file, when the download has completed, to begin the installation. FCS Express will then be installed on to your computer.
- After FCS Express has completed installation, you can delete the installation file FCSExpressV3Full.exe from your desktop.
- Now you have to get a configuration file. In order to obtain a new configuration file, please check with step 5 on our installation page.
- Now you will have to obtain a new countercode to be able to use FCS Express. Note that there is a $25 administrative charge for the a countercode, as per our copy protection policy.
Please follow the procedure in step 7 on our our installation page to obtain the countercode.
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