If you have any questions which do not appear on this list, please do not hesitate to contact us directly.
- What operating systems does FCS
Express run on?
- What is your refund policy?
- What is a configuration file?
- What is a countercode?
- What is the difference between
the demo, lite and professional versions?
- I have saved my layout as a PowerPoint
presentation. Can I edit the text in the text boxes or on the
plots?
- Why are there access violations
when I save and load files?
- Why does the text on the right-most x-axis label cut off on my plot?
- How does FCS Express implement
software compensation?
- How can I track a population in FCS Express?
- Why do I get errors upon exiting FCS Express?
- My computer which was running FCS Express had to be replaced. How do I reinstall FCS Express on my new machine?
- Why does FCS Express crash immediately upon starting up?
- Where is the configuration information for FCS Express stored?
- How can I set up FCS Express to read data saved by an Abbott CellDyne Sapphire?
- How can I set up FCS Express to read data saved by an Accuri C6?
- What are the Resolution Options on the General Category of the plot formatting screen?
- Why do my dot plots appear sparse and/or blocky?
- Why does the compensation on my Coulter FC 500 data seem incorrect?
Where is the configuration information for FCS Express stored?
If you are using a network license, then the configuration files are stored in the directory where the program is located.
If you are using a standalone license or a demo, then the directory where they are stored depends on which version of the program was initially installed on that computer.
If the first version installed on your computer was earlier than 3.00.0503, the configuration files are in the directory where the program is located.
If the first version installed on your computer was 3.00.0503 or later, then the configuration files are in a folder underneath the standard system Application Data folder for All Users.
In Windows XP and Windows 2000, this folder is C:\Documents and Settings\All Users\Application Data\De Novo Software\FCS Express V3.
In Windows Vista, this folder is C:\ProgramData\De Novo Software\FCS Express V3.
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